# AI phone assistant for car workshops Source: https://terminio.ai/en/branchen/car-workshops/ai-phone-assistant AI phone assistant for car workshops: answers while everyone is at the lift, quotes prices and books into your calendar. German number and 200 minutes included. The assistant answers while everyone is at the lift, quotes prices and books straight into your calendar. An AI phone assistant for car workshops answers calls while everyone is at the lift: it asks about the car and the job, quotes prices, checks free slots live and books straight into your calendar. At terminio.ai it is part of Pro Voice, with a German phone number and 200 call minutes, no setup fee, set up in about ten minutes. ## Answers. Books. Sums up. - Booked by phone, booked online. One calendar. Whatever the assistant books on the phone lands in the same calendar as the bookings from your page. Customers who would rather tap pick an oil change, a wheel change or a service there, plus a time and their plate. No account, no call back. - Prices on the phone. Payment at booking. If someone asks for a price, the assistant tells them, if you allow it, or says it depends on the work. If a service has a price, customers booking online can pay it right away through Stripe; anyone who would rather pay on site books without payment. - Answers while you're under a car. Around the clock, in German, with your workshop's name. The AI phone assistant asks whether it's an oil change or a wheel change, quotes the price, checks free slots and books. A rattle when braking? It takes name, number and issue for your call back. - Confirms on WhatsApp what was agreed on the phone. As soon as the assistant has booked, the customer gets a WhatsApp with the job, date and time. Before the appointment the reminder follows, with the note about registration documents and keys. From your number, in your words, without you typing. - It only books what fits into the workshop. The assistant sees mechanics, lifts and the duration of every job. A three-hour service it only offers where three hours are free. If a caller asks for a particular mechanic, it tries to book exactly that person. The system prevents the same slot from being given out twice. - Every call in the app. After every call the summary sits in the app: outcome, duration, call-back request. Callbacks land in their own list. The web app shows the same picture everywhere; apps for iPhone and Android and a smartwatch app are coming soon. ## Common questions **When does the assistant answer, and when do I?** You set it: always, only when nobody picks up, or outside opening hours. So it rings at the front desk first, and only when everyone is at the lift does the AI phone assistant take over. Your phone number stays as it is, you only set up call forwarding. **What happens when someone calls about a rattle when braking?** The assistant only books what it knows: the services you have set up. A repair whose scope only becomes clear at the car it hands over to you. If you can't be reached, it takes name, number and issue. That lands in the app under your call backs. **How does it know whether a lift is free on Tuesday at half past ten?** It looks into your real calendar while the call is still going. Mechanics, rotas and the duration of every job are stored, and the free slots follow from them. It only offers what really fits and writes the booking straight in. The system prevents the same slot from being given out twice. **Does the AI phone assistant understand customers with an accent?** Yes. It speaks German with a natural voice and understands common accents. With a heavy dialect it politely asks the caller to repeat. You choose the voice yourself, and you write the greeting with your workshop's name in the app under the Phone tab. **Can I tell it that we are closed on Saturday?** Yes. Short-term notices such as "closed on Saturday" or "Friday only until 2 pm" go into the app. The assistant mentions them during the call and removes them on the date by itself. Whatever you don't store, it doesn't say. **What does it cost for my workshop?** The AI phone assistant is part of Pro Voice, with a German phone number and 200 call minutes a month. Every further minute costs €0.25, and you see the usage in the app. No setup fee, cancel monthly. The booking page and calendar stay free on the Free plan. **Is there a free AI phone assistant?** A permanently free one hardly exists, because the phone number and the call minutes cost the provider money. What does exist is a free start: at terminio.ai you begin on Free without payment details, with a booking page, a calendar and the app. The AI phone assistant for car workshops comes with Pro Voice, with no setup fee and no minimum term, cancel monthly. **What can an AI phone assistant do?** It answers while everyone is at the lift, greets callers with the name of your business and deals with the request: it asks about the car and the job, quotes prices, checks free slots in your calendar, books, moves and cancels. It knows how long a tyre change takes and only offers gaps that fit. Anything it shouldn't handle it forwards to you or takes down as a callback with name, number and reason. After every call there is a summary in the app. --- terminio.ai is online appointment booking for small businesses with WhatsApp reminders and an AI phone assistant, from €0 a month. Database in the EU (Frankfurt); some service providers, for example for telephony and voice AI, also in the USA under standard contractual clauses. Provider: terminio.ai UG (haftungsbeschränkt), Richard-Goldberg-Str. 15B, 02779 Großschönau, Germany, commercial register Amtsgericht Dresden HRB 48484, represented by Antonia Müller. Contact: legal@terminio.ai. [Legal notice](https://terminio.ai/legal/imprint) · [Privacy](https://terminio.ai/legal/privacy)