# Online booking for coaching & counselling Source: https://terminio.ai/en/branchen/coaches-and-counsellors Online booking, WhatsApp reminders and a phone assistant that picks up while you're in a session. For counselling and coaching practices. Book, get paid, remind, answer. While you're in a session. In the browser, apps coming soon. ## For you. And for your clients. - Your page. Open around the clock. Some people find it easier to book online than to ring about something personal. Pick a first session or a follow-up, in person or online, pick a time, done. No account, no explanation. In your design, calm and plain. - Paid up front. If customers want to. If a service has a price, customers can pay it right at booking, by card, Apple Pay or Google Pay. Anyone who would rather pay on site books without payment. Secure through Stripe. - No call gets lost any more. The AI assistant answers while your door is closed: around the clock, in German, in a calm tone. It books appointments and takes messages, nothing more. It doesn't counsel, and anyone calling in acute distress is referred to you or to the emergency numbers. - Reminds before anyone forgets. Confirmation on every booking, a reminder before the appointment, from your number, in your words, without a word about what it's for. The weekly rhythm holds, and you don't type a single message. - One calendar for your practice. In person and online, evening slots, breaks between sessions: terminio works the free slots out from them. Clients book their regular hour. Client records, statistics and reports included, and when a colleague joins, she gets a calendar of her own. - At the desk, in the browser. Apps coming soon. Web app at the desk. Coming soon: apps for iPhone and Android and the smartwatch for the next appointment without glancing at your phone in a session. One account, the same picture everywhere. Database in the EU (Frankfurt). ## Common questions **How discreet is it for my clients?** When booking, clients give only a name and a mobile number, not what it's about. Reminders name the time and the practice, nothing else. Appointment data sits on servers in the EU (Frankfurt), for the phone assistant ElevenLabs (USA) processes the calls under standard contractual clauses, and nobody sees your calendar but you. **What does the phone assistant say when someone calls in a crisis?** It doesn't counsel and doesn't try to. It books appointments and takes messages. If a call sounds acute, it stops booking and puts the caller through to you or gives the emergency numbers, such as 112 or a crisis helpline, whichever you have set. You get the summary in the app straight away. **Can I offer sessions both in person and online?** Yes. You set up the online session as a service of its own, with its own duration and price. Clients choose when they book, the phone assistant asks, and the confirmation says whether it's in person or by video. **How do I apply my cancellation rule?** You decide how late clients can cancel or move a session for free, say 24 or 48 hours before. The rule is in every confirmation, cancelling goes through the link in the WhatsApp, and the slot opens up again straight away. If someone has paid online, you refund according to your rule straight from the app. **Can I ask for payment up front on the first session?** Clients can pay the price of a service right at booking if they like, secure through Stripe, once you have set up online payment. It is not mandatory at the moment, and a deposit as a partial amount is not available; anyone who would rather pay at the practice books without payment. Ongoing sessions without a price run with no payment at all. **Do my clients need an app or an account?** No. They open your link, pick a service and a time and enter their name and mobile number. That's it. **Does every WhatsApp reminder cost extra?** No. The Free plan includes five reminders a month, from Pro they are unlimited. There is no cost per message. --- terminio.ai is online appointment booking for small businesses with WhatsApp reminders and an AI phone assistant, from €0 a month. Database in the EU (Frankfurt); some service providers, for example for telephony and voice AI, also in the USA under standard contractual clauses. Provider: terminio.ai UG (haftungsbeschränkt), Richard-Goldberg-Str. 15B, 02779 Großschönau, Germany, commercial register Amtsgericht Dresden HRB 48484, represented by Antonia Müller. Contact: legal@terminio.ai. [Legal notice](https://terminio.ai/legal/imprint) · [Privacy](https://terminio.ai/legal/privacy)