# WhatsApp reminders for dental practices

Source: https://terminio.ai/en/branchen/dental-practices/whatsapp-reminders

WhatsApp reminders for dental practices: confirmation on every booking, a reminder the day before, hygiene recalls, from your number. No cost per message.

Confirmation at booking, a reminder the day before, a recall for the next cleaning, from your number. Whoever can't make it cancels in time.

## One message. A full chair.

- Booked and confirmed in the same moment. Whether online on your page, on the phone or entered by reception: as soon as the appointment is in the practice calendar, the patient gets a WhatsApp with service, date and time. No paper, no account. And the reminder is already scheduled.
- Whoever has paid up front turns up. For self-pay services you decide per service: deposit, full price or at reception. A paid cleaning is rarely forgotten, and the WhatsApp the day before takes care of the rest. Paid by card, Apple Pay or Google Pay, secure through Stripe. Nothing on insured check-ups.
- Booked on the phone, reminded on WhatsApp. The AI phone assistant answers while reception is scanning a card, books the cleaning or check-up into your calendar, and the reminders run along like on any other booking. Patients in pain it puts straight through to the practice.
- Your number. Your words. Your timing. Connect WhatsApp by QR code, set the sequence: a week before, 24 hours before, two hours before or your own times. Name, date, time and service terminio fills in; the rest you write the way you speak at reception. Replies land in your chat.
- Hygiene recalls on WhatsApp instead of postcards. Six months after the last cleaning the recall goes out as a WhatsApp, in your words, with your booking link. In the calendar reception sees on every appointment whether the reminder was sent, is scheduled or failed, for every dentist and the hygienist.
- Status on the appointment, on every device. Sent, scheduled, failed: the status of every reminder sits on the appointment, in the browser at reception, in the app on your phone, on your wrist. Your own phone can remind you before every appointment, even offline. One account for the whole practice.

## Common questions

**Which number do the WhatsApp reminders come from?** Your own. You connect the practice's WhatsApp by QR code in the app, and your number stays your number. Messages come from you, replies land in your chat, and reception answers them like any other message.

**When should the reminder for a dental appointment go out?** You set the sequence. The classic is 24 hours before, short, with name, date and time. For a sixty-minute cleaning a week before is worth adding too, so the chair can be given away again if someone cancels. Each reminder with its own text, each one switched on or off on its own.

**What is in the message, and what isn't?** What you write, plus name, date, time and service, which terminio fills in when sending. No findings, no treatment plans: terminio.ai only knows name, mobile number and appointment. While writing you see the preview exactly as it arrives on the patient's phone.

**What happens when a patient replies to the reminder?** The reply lands in your WhatsApp chat, not in a terminio inbox. If someone cancels, reception frees the appointment, and the time is back on the booking page at once. That turns an empty chair into an appointment for the next patient.

**Do hygiene recalls work through WhatsApp?** Yes. When the next cleaning or check-up is due, the recall goes out as a WhatsApp instead of a postcard, in your words, from your number, with your booking link. The patient books directly, no account, no call to reception.

**What do WhatsApp reminders cost for a dental practice?** Nothing per message. The Free plan includes five reminders a month, with Pro they are unlimited, seven days free to try, cancel monthly. No SMS fees, no credit to top up. Setup takes five minutes: connect WhatsApp, set the sequence, send a test message.


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terminio.ai is online appointment booking for small businesses with WhatsApp reminders and an AI phone assistant, from €0 a month, hosted in the EU. Provider: terminio.ai UG (haftungsbeschränkt), Großschönau, Saxony, Germany.