# AI phone assistant for medical practices Source: https://terminio.ai/en/branchen/medical-practices/ai-phone-assistant AI phone assistant for medical practices: answers while there's a queue at the desk and books straight into your calendar. German number and 200 minutes included. Answers while there's a queue at the desk: books consultations and check-ups, takes prescription requests. An AI phone assistant for medical practices answers calls while there's a queue at the desk: it asks consultation, check-up or prescription, checks free slots live and books straight into your calendar. At terminio.ai it is part of Pro Voice, with a German phone number and 200 call minutes, no setup fee, set up in about ten minutes. ## One call. And everything that follows. - Book online or ring. Same calendar. Patients who prefer typing book on your page in the evening: consultation or check-up, doctor, time, done. Patients who prefer ringing get the same free slots from the assistant. Both land in the same practice calendar, no account, no holding at eight. - Private services paid up front. Prices on request. Per service you decide: deposit, full price or pay at the desk. Check-ups and travel vaccination advice are paid online up front, by card, Apple Pay or Google Pay, secure through Stripe. Nothing on insured consultations. The assistant names prices only if you let it. - Answers while reception is doing three things at once. Around the clock, in German, with your greeting. It asks whether it's a consultation or a check-up, checks your calendar and books only what is really free. Prescription requests it takes as a message. No medical advice; anything urgent goes straight through to the practice. - Booked on the phone, confirmed on WhatsApp. Whatever the assistant books, terminio confirms on WhatsApp straight away, from your number, in your words. The reminder follows the day before, like on any other booking. Whoever can't make it writes back, and the slot is freed for the next patient. - With Dr Sommer or with Dr Yilmaz? The assistant asks who the caller wants to see and books that doctor, within their own hours. If the GP is on holiday, it offers the locum's free slots instead. Every doctor sees their own calendar, reception sees all of them. - The summary is already in the app. After every call the app shows what was discussed: outcome, duration, call-back request. A push to your phone, the overview in the browser at the desk, the next patient on the smartwatch. One account for the whole practice, hosted in the EU. ## Common questions **When does the AI phone assistant answer, and when does reception?** You decide. Either the desk rings first and the AI phone assistant takes over when nobody picks up. Or it answers outside surgery hours, in the evening and at weekends. Or always. You set the call forwarding with a key sequence or with your phone provider, and your practice number stays as it is. **What does the assistant say when a patient asks about parking or opening hours?** Whatever you have stored, it passes on: surgery hours, directions, parking, payment. What isn't stored, it doesn't say, and it never answers medical questions. Short-notice notes like closed on Wednesday afternoon it adds and removes again by itself on the date. **Can the AI phone assistant move or cancel appointments?** Yes. Changes and cancellations it handles directly in the practice calendar, just like new bookings. The freed slot is available again straight away, online and on the phone, and the patient gets the new time confirmed on WhatsApp. **Does the assistant understand older patients or dialect?** It speaks German with a natural voice and understands common accents. With a strong dialect it politely asks the caller to repeat. If it gets stuck, it puts the call through to reception or takes name, number and request for a call back. That lands in the app under your call-backs. **What happens when no appointment is free?** It only offers slots that are really free in the practice calendar; there are no double bookings. If everything is full, the phone assistant notes the request on the waiting list, if you have enabled that, and you call back as soon as a slot opens up. **What does the AI phone assistant cost for my medical practice?** The AI phone assistant is part of Pro Voice, with a German phone number and 200 call minutes a month, every further minute 0.25 euros. You see the usage in the app under Phone. Pro Voice starts without a trial, because the number and the minutes are ready straight away, and can be cancelled monthly. **Is there a free AI phone assistant?** A permanently free one hardly exists, because the phone number and the call minutes cost the provider money. What does exist is a free start: at terminio.ai you begin on Free without payment details, with a booking page, a calendar and the app. The AI phone assistant for medical practices comes with Pro Voice, with no setup fee and no minimum term, cancel monthly. **What can an AI phone assistant do?** It answers while there's a queue at the desk, greets callers with the name of your business and deals with the request: it asks consultation, check-up or prescription, checks free slots in your calendar, books, moves and cancels. It knows how long a check-up takes and only offers gaps that fit. Anything it shouldn't handle it forwards to you or takes down as a callback with name, number and reason. After every call there is a summary in the app. --- terminio.ai is online appointment booking for small businesses with WhatsApp reminders and an AI phone assistant, from €0 a month, hosted in the EU. Provider: terminio.ai UG (haftungsbeschränkt), Großschönau, Saxony, Germany.