# WhatsApp reminders for medical practices

Source: https://terminio.ai/en/branchen/medical-practices/whatsapp-reminders

WhatsApp reminders for medical practices: confirmation on every booking, a reminder the day before, from your number. No cost per message.

Confirmation at booking, a reminder the day before, from your number. Whoever can't make it cancels in time.

## One message. A full consulting room.

- Booked and confirmed in the same moment. Whether online on your page, on the phone or entered by reception: as soon as the appointment is in the practice calendar, the patient gets a WhatsApp with service, date and time. No paper, no account. And the reminder is already scheduled.
- Whoever has paid up front turns up. For privately billed services you decide per service: deposit, full price or at the desk. A paid check-up is rarely forgotten, and the WhatsApp the day before takes care of the rest. Paid by card, Apple Pay or Google Pay, secure through Stripe.
- Booked on the phone, reminded on WhatsApp. The AI phone assistant answers while there's a queue at the desk, books the consultation or check-up into your calendar, and the reminders run along like on any other booking. Prescription requests it takes as a message; anything urgent goes straight through to the practice.
- Your number. Your words. Your timing. Connect WhatsApp by QR code, set the sequence: a week before, 24 hours before, two hours before or your own times. Name, date, time and service terminio fills in; the rest you write the way you speak at the desk. Replies land in your chat.
- Recalls on WhatsApp instead of by letter. Time for the next check-up or a booster? The recall goes out as a WhatsApp, in your words. In the calendar reception sees on every appointment whether the reminder was sent, is scheduled or failed, for every doctor in the practice.
- Status on the appointment, on every device. Sent, scheduled, failed: the status of every reminder sits on the appointment, in the browser at the desk, in the app on your phone, on your wrist. Your own phone can remind you before every appointment, even offline. One account for the whole practice.

## Common questions

**Which number do the WhatsApp reminders come from?** Your own. You connect the practice's WhatsApp by QR code in the app, and your number stays your number. Messages come from you, replies land in your chat, and reception answers them like any other message.

**When should the reminder for a practice appointment go out?** You set the sequence. The classic is 24 hours before, short, with name, date and time. On top you can switch on a week before and two hours before, or pick your own times, each reminder with its own text, each one switched on or off on its own.

**What is in the message, and what isn't?** What you write, plus name, date, time and service, which terminio fills in when sending. No diagnoses, no results: terminio.ai only knows name, mobile number and appointment. While writing you see the preview exactly as it arrives on the patient's phone.

**What happens when a patient replies to the reminder?** The reply lands in your WhatsApp chat, not in a terminio inbox. If someone cancels, reception frees the appointment, and the time is back on the booking page at once. That turns a no-show into an appointment for the next patient.

**Do WhatsApp reminders work for recalls too?** Yes. Time for the next check-up or a booster? The recall goes out as a WhatsApp instead of a letter, in your words, from your number. The patient replies in the chat or books through your link, no account, no call to reception.

**What do WhatsApp reminders cost for a medical practice?** Nothing per message. The Free plan includes five reminders a month, with Pro they are unlimited, seven days free to try, cancel monthly. No SMS fees, no credit to top up. Setup takes five minutes: connect WhatsApp, set the sequence, send a test message.


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terminio.ai is online appointment booking for small businesses with WhatsApp reminders and an AI phone assistant, from €0 a month, hosted in the EU. Provider: terminio.ai UG (haftungsbeschränkt), Großschönau, Saxony, Germany.