# Online booking for naturopaths Source: https://terminio.ai/en/branchen/naturopaths Online booking, WhatsApp reminders and a phone assistant that answers while you're in a consultation. For naturopaths and complementary practices. Book, get paid, remind, answer. While you're in a consultation with the phone switched off. In the browser, apps coming soon. ## For you. And for your patients. - Your page. Open around the clock. Patients book in the evening, on Sundays, straight after a first look at your website: pick a first consultation or a follow-up, pick a time, done. No account, no call in the middle of your treatment. In your design, with your logo. - Paid up front. If customers want to. If a service has a price, customers can pay it right at booking, by card, Apple Pay or Google Pay. Anyone who would rather pay on site books without payment. Secure through Stripe. - No call gets lost any more. The AI assistant answers while you're treating and the phone is on silent: around the clock, in German. It names free slots, books, takes questions down as a message and summarises every call in the app. It gives no medical advice; anything urgent goes straight through to the practice. - Reminds before anyone forgets. Confirmation on every booking, a reminder the day before, from your number, in your words, asking patients to bring previous findings and their list of medication. Whoever cancels frees the ninety minutes before they go to waste, and another patient gets them. - One calendar for your practice. Treatment hours, evening appointments, breaks between two consultations: terminio works the free slots out from them. A first consultation only appears where ninety minutes are free in one go. Contacts, statistics and reports included; if a colleague joins, she gets her own calendar. - At the desk, in the browser. Apps coming soon. Web app at the desk. Coming soon: apps for iPhone and Android and the smartwatch for the next patient without touching your phone in the treatment room. One account, the same picture everywhere. Database in the EU (Frankfurt). ## Common questions **My first consultations take ninety minutes. Can someone book one into a short gap?** No. Every service carries its own duration. A ninety-minute first consultation only appears where ninety minutes are free in one go. Gaps that are too short never show up as availability. **Does the phone assistant give medical advice?** No. It books appointments and takes messages, nothing more. Questions about symptoms or treatments it does not answer; it notes them down for you. If a call sounds urgent, it stops booking and puts the caller through to the practice straight away or gives the emergency number, whichever you have set. **Where is my patients' data stored?** Appointment data sits on servers in the EU (Frankfurt): name, mobile number and appointment, no case history, no findings, no records. For the phone assistant, ElevenLabs (USA) processes the calls under standard contractual clauses. Data processing agreement included. **What happens when someone cancels at short notice?** The cancellation arrives by WhatsApp, and the time is back online for booking straight away. If the first consultation has a price, patients can pay it right at booking if they like; a deposit as a partial amount is not available at the moment. You set your own cancellation terms. The booking page has no dedicated cancellation notice, so write them into the description of the service, which patients see before booking, and also into your WhatsApp reminder. **Does terminio.ai replace my invoicing software?** No. Invoices under the naturopaths' fee schedule (GebüH), notes and patient records stay in your programme. terminio.ai handles appointments, reminders and the phone, and runs alongside it. **Do my patients need an app or an account?** No. They open your link, pick a service and a time and enter their name and mobile number. The booking page asks for nothing else. **Does every WhatsApp reminder cost extra?** No. The Free plan includes five reminders a month, from Pro they are unlimited. There is no cost per message. --- terminio.ai is online appointment booking for small businesses with WhatsApp reminders and an AI phone assistant, from €0 a month. Database in the EU (Frankfurt); some service providers, for example for telephony and voice AI, also in the USA under standard contractual clauses. Provider: terminio.ai UG (haftungsbeschränkt), Richard-Goldberg-Str. 15B, 02779 Großschönau, Germany, commercial register Amtsgericht Dresden HRB 48484, represented by Antonia Müller. Contact: legal@terminio.ai. [Legal notice](https://terminio.ai/legal/imprint) · [Privacy](https://terminio.ai/legal/privacy)