# AI phone assistant for opticians Source: https://terminio.ai/en/branchen/opticians/ai-phone-assistant AI phone assistant for opticians: answers while you're in the refraction room and books eye tests into your calendar. German number and 200 minutes included. Answers while you're at the phoropter: books eye tests, lens fittings and hearing tests into your calendar. An AI phone assistant for opticians answers calls while you're at the phoropter: it asks eye test, lens fitting or hearing test, checks free slots live and books straight into your calendar. At terminio.ai it is part of Pro Voice, with a German phone number and 200 call minutes, no setup fee, set up in about ten minutes. ## One call. One appointment. No call back needed. - Book online or ring. Same calendar. Customers who prefer typing book on your page: eye test, optician, time, done. Customers who prefer ringing get the same free slots from the assistant. Both land in the same practice calendar, no account, and nobody at the till has to pick up. - A deposit on the lens fitting. Prices only if you want. Per service you decide: deposit, full price or pay in the shop. A deposit on the contact lens fitting, nothing on the driving-licence eye test, secure through Stripe. Asked what an eye test costs, the assistant names the price, only if you let it. - Answers while you're at the phoropter. Around the clock, in German, with your greeting. It asks whether it's an eye test, lenses or a hearing aid, checks your calendar live and books only what is really free. Whoever just needs a screw tightened hears what you stored: pop in any time. - Booked on the phone, confirmed on WhatsApp. Whatever the assistant books, terminio confirms on WhatsApp straight away, from your number, in your words: "Please bring your old glasses and the prescription." The reminder follows before the appointment. Whoever can't make it writes back, and the refraction room slot is free again. - The optician or the hearing care specialist? The assistant asks what it's about and books the right person: the optician for the eye test, the hearing care specialist for the hearing test, each within their own hours. Regulars may ask for the colleague who knows their prescription. The till sees every calendar. - The summary is already in the app. After every call the app shows what was discussed: outcome, duration, call-back request. A push to your phone, the overview in the browser at the till, the next eye test on the smartwatch. One account for the whole practice, hosted in the EU. ## Common questions **When does the AI phone assistant answer, and when do we?** You decide. Either the till rings first and the AI phone assistant takes over when nobody picks up, because everyone is in the refraction room or at the frame wall. Or it answers only outside opening hours. Or always. You set the call forwarding with your phone provider, and your number stays as it is. **Many of our customers are older. Will they get on with an assistant on the phone?** It speaks German with a natural voice, listens and asks only for what is still missing: eye test or hearing test, which day, what time. With a strong dialect it politely asks the caller to repeat. If it gets stuck, it puts the call through to you or takes name, number and request for a call back. **What does it do when someone only asks whether their glasses are ready to collect?** It can't look that up in your stock system. It takes name and number, and the question lands in the app under your call-backs. Appointments for collecting and fitting the new glasses, on the other hand, the phone assistant books directly, as long as you have set them up as a service. **Can the AI phone assistant move or cancel appointments?** Yes. Changes and cancellations it handles directly in your calendar, just like new bookings. The freed hour in the refraction room is available again straight away, online and on the phone, and the customer gets the new time confirmed on WhatsApp. **Does it also book the hearing-aid check with our hearing care specialist?** Yes, if you set it up as a service, with a duration and who does it. The phone assistant knows your services, asks whether it's an eye test, lenses or a hearing aid and books the right person. If everything is full, it notes the request on the waiting list, if you have enabled that. **What does the AI phone assistant cost for an optician's?** It is part of Pro Voice, with a German phone number and 200 call minutes a month, every further minute 0.25 euros. You see the usage in the app under Phone. Pro Voice starts without a trial, because the number and the minutes are ready straight away, and can be cancelled monthly. **Is there a free AI phone assistant?** A permanently free one hardly exists, because the phone number and the call minutes cost the provider money. What does exist is a free start: at terminio.ai you begin on Free without payment details, with a booking page, a calendar and the app. The AI phone assistant for opticians comes with Pro Voice, with no setup fee and no minimum term, cancel monthly. **What can an AI phone assistant do?** It answers while you're at the phoropter, greets callers with the name of your business and deals with the request: it asks eye test, lens fitting or hearing test, checks free slots in your calendar, books, moves and cancels. It knows how long a lens fitting takes and only offers gaps that fit. Anything it shouldn't handle it forwards to you or takes down as a callback with name, number and reason. After every call there is a summary in the app. --- terminio.ai is online appointment booking for small businesses with WhatsApp reminders and an AI phone assistant, from €0 a month, hosted in the EU. Provider: terminio.ai UG (haftungsbeschränkt), Großschönau, Saxony, Germany.