# Online booking for opticians

Source: https://terminio.ai/en/branchen/opticians/online-booking

Online booking for opticians: customers pick an eye test, lens fitting or hearing test, an optician and a time, no account. All in one calendar.

Customers book eye tests, lens fittings or hearing tests on your page at night, no account, no phone call.

## Your page. Your calendar. Your services.

- Eye test, lenses, hearing test: three taps. Customers open your link, pick a service, an optician and a free time, enter name and mobile number, done. No account. The link sits in the Google profile, on the website, in the WhatsApp status and on a QR code at the frame wall.
- Lens fitting booked online, deposit taken with it. Per service you decide: deposit, full price or pay in the shop. A deposit on the contact lens fitting, by card, Apple Pay or Google Pay, secure through Stripe. Nothing on the driving-licence eye test. Whoever has paid turns up at ten.
- Those who prefer to ring book too. Older customers in particular would rather ring. The AI phone assistant answers while you're at the phoropter, names the same free slots as your booking page and writes the appointment into the same calendar. German phone number included, around the clock.
- Booked means confirmed. Every online booking triggers a WhatsApp confirmation straight away, from your number, with service, date and time. The reminder follows before the appointment: "Please bring your old glasses and the prescription." Whoever cancels frees the slot, and the time is back online.
- Optician, hearing care specialist, refraction room, hearing booth. terminio works the free slots out per person and room, and the booking page shows only what is really free. Regulars pick the colleague who knows their prescription. Walk-ins still come in without an appointment; fixed slots go only to what occupies the refraction room.
- The booking is there before you unlock the door. Web app at the till, app for iPhone and Android, the smartwatch shows the next eye test. Every booking appears everywhere at once, one account for the whole practice, the same picture on every device. Hosted in the EU.

## Common questions

**How does the booking link reach our customers?** You get a link like terminio.ai/optik-brandner. It goes into the Google profile, onto the website, into the WhatsApp status and onto a QR code at the frame wall. Whoever would otherwise ring the shop books from the sofa in the evening instead: eye test, optician, time, done.

**Which services should we offer through online booking at all?** Everything that occupies the refraction room or the hearing booth: eye test with frame advice, contact lens fitting, hearing test, driving-licence eye test. Every service gets a duration, a price, a deposit and the person who does it. Browsing frames or tightening a screw stays walk-in.

**How does terminio work out the free slots in our shop?** From what you set up: hours per colleague, duration per service, existing appointments. An eye test with advice gets 45 minutes, the driving-licence eye test a quarter of an hour. The booking page shows only slots that are really free, and whatever is booked on the phone disappears online at once.

**What happens when a customer cancels at short notice?** They reply to the WhatsApp reminder, straight into your chat, and you free the time. It reappears on the booking page at once, and the next customer books it. So the refraction room doesn't stand empty, and nobody at the till has to ring around.

**Can customers book the collection and fitting of their new glasses online too?** Yes. Set up the collection as its own service, short and without a price, and customers book it like an eye test. The fitting of the new glasses then sits in the calendar instead of on a note at the till, and the reminder goes out beforehand, in your words.

**What does online booking cost for an optician's?** The booking page with calendar is free on the Free plan, with up to 50 bookings a month and unlimited staff and services. Pro unlocks unlimited bookings, your own branding and statistics, seven days free to try, cancel monthly. There is no setup fee.


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terminio.ai is online appointment booking for small businesses with WhatsApp reminders and an AI phone assistant, from €0 a month, hosted in the EU. Provider: terminio.ai UG (haftungsbeschränkt), Großschönau, Saxony, Germany.