# WhatsApp reminders for opticians

Source: https://terminio.ai/en/branchen/opticians/whatsapp-reminders

WhatsApp appointment reminders for opticians: confirmation on every booking, a reminder before the eye test, from your number. No cost per message.

Confirmed at booking, reminded before the eye test, from your number. Whoever can't make it cancels in time.

## One message. A full refraction room.

- Booked and confirmed in the same moment. Customers book an eye test, lens fitting or hearing test on your page, no account, no phone call. With the booking the WhatsApp confirmation goes out straight away, with service, date, time and colleague. The customer has it all in the chat, you typed nothing.
- Deposit and reminder. Covered twice. On the hour-long contact lens fitting you set a deposit, secure through Stripe, nothing on the driving-licence eye test. On top comes the reminder before the appointment. Whoever has paid a deposit and been reminded is in the refraction room at ten.
- Booked on the phone, reminded all the same. Older customers in particular would rather ring. The AI phone assistant answers while you're at the phoropter and writes the appointment into your calendar. Confirmation and reminder run along like on any online booking. Whoever has no WhatsApp gets the call from you.
- From your number. In your words. You connect your WhatsApp with a QR code in the app; your number stays yours. A week, 24 hours, 2 hours before or your own times, every reminder with its own text: "Please bring your old glasses and the prescription." Replies land in your chat.
- After a year, the invitation to the check-up. When the lens follow-up or the annual hearing-aid check is due, the recall sends a WhatsApp with your booking link. The customer taps once and has the appointment with the colleague who knows their prescription. Nobody at reception writes cards.
- Status on every appointment. On every device. In the calendar every eye test shows whether the reminders are out: sent, scheduled or failed. In the browser at the till, in the app on your phone, the next appointment on the smartwatch. One account for the whole practice, hosted in the EU.

## Common questions

**Do the WhatsApp reminders come from our number or from terminio?** From yours. You connect your WhatsApp with a QR code in the app, and from then on terminio writes from your number, under your shop's name. Replies land in your chat. Customers need no app and no account, only WhatsApp on their phone.

**When should the WhatsApp appointment reminder go out before an eye test?** You decide: a week before, 24 hours before, 2 hours before or your own time, every reminder switched on or off on its own. For the eye test the day before is enough for most; for the hour-long lens fitting a second one shortly before is worth adding.

**Can we write into the reminder what the customer should bring?** Yes. Name, date, time and service terminio fills in as building blocks; the rest you write the way you speak: old glasses, prescription, hearing aid. While writing you see the message as it arrives on the customer's phone, and a test message goes to real appointments.

**What happens when a customer replies to the WhatsApp appointment reminder?** The reply lands in your WhatsApp chat, not at terminio. If someone cancels, you free the time in the calendar, and it is back on the booking page at once. The refraction room doesn't stand empty, and nobody at the till has to ring around.

**Can we see whether a reminder actually arrived?** Yes, in the calendar. Every appointment shows the state of each reminder: sent, scheduled or failed. No checking the chat, no rewriting. And if you want, your own phone reminds you before every appointment, even offline, while you're in the hearing booth.

**What do WhatsApp appointment reminders cost for an optician's?** The Free plan includes five reminders a month; from Pro they are unlimited, seven days free to try, cancel monthly. There is no cost per message, no SMS fees and no credit to top up.


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terminio.ai is online appointment booking for small businesses with WhatsApp reminders and an AI phone assistant, from €0 a month, hosted in the EU. Provider: terminio.ai UG (haftungsbeschränkt), Großschönau, Saxony, Germany.