# AI phone assistant for physiotherapy Source: https://terminio.ai/en/branchen/physiotherapy/ai-phone-assistant AI phone assistant for physiotherapy practices: answers while you treat, books into your calendar and summarises every call. German number and 200 minutes included. Answers while you are at the couch, books into your calendar and summarises every call, in German. An AI phone assistant for physiotherapy practices answers calls while you're at the couch: it asks about the prescription and the treatment, checks free slots live and books straight into your calendar. At terminio.ai it is part of Pro Voice, with a German phone number and 200 call minutes, no setup fee, set up in about ten minutes. ## The phone rings. You stay with the patient. - Booked by phone. Booked online. One calendar. What the assistant books on the phone lands in the same calendar as the bookings from your page. Patients with the prescription on the table book online in the evening, everyone else calls. Neither needs an account, and neither needs you to pick up. - Private patients pay in advance. Prices only if you allow it. Massage and other private treatments are paid online in advance, by card, Apple Pay or Google Pay, secure through Stripe. Per service you decide: deposit, full price or pay at the practice. On the phone the assistant names prices only when you have allowed it. - Prescription, treatment, free slot. It asks. The AI phone assistant answers with your practice's name, asks about the prescription and the treatment and checks your calendar live. It only books slots that are really free. Questions about a referral it passes on instead of answering itself. Around the clock, in German. - Booked on the phone, confirmed on WhatsApp. As soon as the assistant has entered an appointment, the confirmation goes out on WhatsApp, from your number, in your words. The reminder follows the day before. Across a series of six sessions each single one gets its own message. - Preferred therapist? It books her. Every colleague has their own calendar and hours. If a caller asks for the therapist who started their treatment, the assistant tries to book exactly her. If everything is full, it notes the request under your callbacks, and you call back when a slot opens. - Every call summarised. On your phone. After every call the app holds a summary with outcome and duration, plus a push notification. You read between two patients what was discussed: on the web at reception, on iPhone and Android, the next appointment on your watch. ## Common questions **What happens when a patient calls while I am treating?** Your phone forwards as soon as you are busy or do not pick up. The AI phone assistant answers with your practice's name, asks about the prescription and the treatment, checks free slots and enters the appointment in your calendar. Afterwards you read the summary in the app. **Can the assistant book a course of six sessions?** No, you set up series in the calendar yourself. If someone asks on the phone for six appointments as a series, the assistant takes name, number and request and files it under your callbacks in the app. How many sessions the referral covers stays in your practice software. **Does it answer questions about referrals or insurance billing?** No. What you have not entered, the assistant does not say. Directions, parking, payment and lateness it answers from your details. Questions about a referral it passes on to you or notes as a callback. terminio.ai does not bill health insurers, that stays in your practice software. **Does it take every call, or only when nobody picks up?** You choose: always, only when nobody picks up, or outside opening hours. Then the phone rings at reception first, and the assistant knows nobody could take it. Evenings, Sundays and public holidays it has no opening hours. **Do I need a new phone number for the AI phone assistant?** No. In the Pro Voice plan you get a German number from terminio on top, your practice number stays as it is. A key sequence on the mobile sets the forwarding, on a landline you set it with your provider. After a test call you are reachable. **What does the phone assistant cost a physiotherapy practice?** It is part of the Pro Voice plan, with a German number and 200 call minutes a month. Every further minute costs €0.25, and you see the usage in the app under Phone. Everything from Pro is included, cancel monthly, no setup fee. **Is there a free AI phone assistant?** A permanently free one hardly exists, because the phone number and the call minutes cost the provider money. What does exist is a free start: at terminio.ai you begin on Free without payment details, with a booking page, a calendar and the app. The AI phone assistant for physiotherapy practices comes with Pro Voice, with no setup fee and no minimum term, cancel monthly. **What can an AI phone assistant do?** It answers while you're at the couch, greets callers with the name of your business and deals with the request: it asks about the prescription and the treatment, checks free slots in your calendar, books, moves and cancels. It knows how long a manual therapy session takes and only offers gaps that fit. Anything it shouldn't handle it forwards to you or takes down as a callback with name, number and reason. After every call there is a summary in the app. --- terminio.ai is online appointment booking for small businesses with WhatsApp reminders and an AI phone assistant, from €0 a month, hosted in the EU. Provider: terminio.ai UG (haftungsbeschränkt), Großschönau, Saxony, Germany.