# WhatsApp reminders for service businesses

Source: https://terminio.ai/en/branchen/service-businesses/whatsapp-reminders

WhatsApp reminders for service businesses: confirmation on booking, a reminder before the appointment, from your number. No cost per message.

Confirmation on booking, a reminder before the appointment, from your number, in your words. You type nothing.

## One message. And the appointment happens.

- Booked, and the confirmation is already out. Whether through the booking page, the phone assistant or entered by you: as soon as the appointment is in the calendar, the customer gets a WhatsApp with service, date and time. No account, no app, on the phone they're holding anyway.
- Reminded. And paid up front if they like. The reminder arrives on WhatsApp from your number. If a service has a price, customers can also pay it right at booking through Stripe; anyone who would rather pay on site books without payment.
- Booked by phone, reminded on WhatsApp. When the AI phone assistant takes an appointment while you're out with a customer, it runs like every other booking: confirmation straight away, a reminder before the appointment. The caller writes nothing down, the message is on their phone.
- Reminds before anyone forgets. The pick-up too. You set the sequence: a week before, 24 hours before, two hours before, each with its own text. The fitting gets attended, the finished bike gets collected. From your number, in your words, and replies land in your chat.
- Whoever cancels frees the slot. Whoever can't make it writes back, and the thirty minutes for the dress are free again before they go to waste. In the calendar every appointment shows whether the reminder was sent, is scheduled or failed, for everyone in the business separately.
- Status on the appointment, on every device. Sent, scheduled, failed: the status of every reminder sits right on the appointment in the web app. Apps for iPhone and Android and a smartwatch app are coming soon.

## Common questions

**Why WhatsApp and not SMS or email?** A WhatsApp lands in the chat, not in spam, and gets read within minutes. Whoever can't make it simply writes back, straight into your chat, and the slot is free again. Every no-show is half an hour you prepared for that stays empty anyway. No SMS fees, no credit to top up.

**Do WhatsApp reminders cover pick-ups as well?** Yes. A pick-up is a service like any other, and WhatsApp reminders for service businesses treat it that way: confirmation on booking, a reminder before the appointment, in your words. The finished jacket, the repaired bike, the keys: they get collected when they're ready, not three weeks later.

**Which number do the messages come from?** Yours. You connect your business WhatsApp by QR code in the app, and the messages come from that number, with your text. Replies land in your chat. Customers need no app and no account, only the mobile number they give when booking. Technically this is a linked device, not the official WhatsApp Business Platform; WhatsApp can restrict or ban numbers that send automated messages.

**Can I write the reminder text myself?** Yes. Name, date, time and service terminio fills in when sending, the rest you write the way you talk to your customers. Short, friendly, with a note to bring the dress or the trousers. As you write, you see the preview exactly as the message arrives on the customer's phone.

**What do WhatsApp reminders cost a small business?** There is no cost per message. The Free plan includes five reminders a month, from Pro they are unlimited, however many appointments the business has. No SMS fees, no credit. Pro you can try free for seven days and cancel monthly.

**Do I have to trigger the reminders by hand?** No. Once set up, the WhatsApp appointment reminder runs automatically on every booking, whether online, through the phone assistant or entered by you. In the calendar every appointment shows whether the message was sent, is scheduled or failed. No checking, no rewriting, not even when both hands are full.


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terminio.ai is online appointment booking for small businesses with WhatsApp reminders and an AI phone assistant, from €0 a month. Database in the EU (Frankfurt); some service providers, for example for telephony and voice AI, also in the USA under standard contractual clauses. Provider: terminio.ai UG (haftungsbeschränkt), Richard-Goldberg-Str. 15B, 02779 Großschönau, Germany, commercial register Amtsgericht Dresden HRB 48484, represented by Antonia Müller. Contact: legal@terminio.ai. [Legal notice](https://terminio.ai/legal/imprint) · [Privacy](https://terminio.ai/legal/privacy)