# Online booking for trades

Source: https://terminio.ai/en/branchen/trades

Online booking, WhatsApp reminders and a phone assistant that picks up while you're up a ladder. For trades with a van and a customer service.

Book, get paid, remind, answer. While you're up a ladder. Web, app and smartwatch.

## For you. And for your customers.

- Your page. Open around the clock. Customers book in the evening, on Sundays, on the go: pick a site visit, a repair or a maintenance visit, pick a time, enter the address, done. No account, no call to the office. In your design, with your logo.
- A deposit on the site visit. If you want one. Per service you decide: deposit, full price or pay on site. A deposit on the quote so the trip isn't wasted, nothing on the maintenance visit for a regular. Secure through Stripe.
- No call gets lost any more. The AI assistant answers while you're up a ladder and the office has closed for the day: around the clock, in German. It asks what's broken, takes the address, books the site visit and summarises every call in the app. On a burst pipe it takes the message and flags it as urgent; who drives out is your call.
- Reminds, so someone opens the door. Confirmation on every booking, a reminder the day before, from your number, in your words. The customer knows when the fitter will ring the bell, and is at home. You don't type a single message, not even in the van in the evening.
- One calendar for every van. Fitters, vehicles, services, travel time: terminio works the free slots out from them. Each fitter sees their own jobs, the office sees the whole week. Customer records, statistics and reports included.
- In the office, in the van, on the wrist. Web app in the office, app for iPhone and Android, smartwatch for the next job without pulling the phone out of your work trousers. One account, the same picture everywhere. Hosted in the EU.

## Common questions

**What does the phone assistant do in an emergency?** It takes the message, asks for the address and a callback number and flags the call as urgent so you see it in the app straight away. It doesn't send anyone out: whether and who drives out today is your decision.

**How does travel time between two jobs get into the calendar?** You set a buffer per service, say 30 minutes before and after every site visit. Two jobs then never sit back to back. The areas you cover go on your booking page, and the phone assistant asks for the address on every call.

**Can customers book a quote online?** Yes. A site visit with a quote is a service like any other, with its own duration and its own price. Whether you take a deposit for it and set it against the job later is up to you.

**What if the customer isn't at home when the fitter arrives?** That's exactly what the reminder is for. The day before, the customer gets the time and the fitter's name again on WhatsApp. Whoever can't make it after all cancels beforehand, and the van goes somewhere else.

**Can customers ask for a particular fitter?** Yes. Every fitter has their own calendar, their own hours and their own van. Customers choose who should come when they book, and the phone assistant remembers the request too. Staff numbers are unlimited in every plan.

**Does this replace my trade software?** No. terminio.ai handles appointments, reminders and the phone. Quotes, measurements, invoicing and materials stay in your software; the two run side by side.

**Does every WhatsApp reminder cost extra?** No. The Free plan includes five reminders a month, from Pro they are unlimited. There is no cost per message.


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terminio.ai is online appointment booking for small businesses with WhatsApp reminders and an AI phone assistant, from €0 a month, hosted in the EU. Provider: terminio.ai UG (haftungsbeschränkt), Großschönau, Saxony, Germany.