# AI phone assistant for trades Source: https://terminio.ai/en/branchen/trades/ai-phone-assistant AI phone assistant for trades: answers while you're up a ladder, takes the address and books the site visit. German number and 200 minutes included. The assistant answers when the phone rings in the van, asks what's broken and books the site visit for you. An AI phone assistant for trades answers calls while you're up a ladder: it asks what's broken and takes the address, checks free slots live and books straight into your calendar. At terminio.ai it is part of Pro Voice, with a German phone number and 200 call minutes, no setup fee, set up in about ten minutes. ## Answers. Asks. Writes it in. - Booked by phone, booked online. One job calendar. Whatever the assistant takes on the phone lands in the same calendar as the bookings from your page. Whoever would rather tap picks a site visit, a repair or a maintenance visit there, plus a slot and address. No account, no call back. - Prices on the phone. Payment at booking. If someone asks for a price, the assistant tells them, if you allow it, or says it depends on the work. If a service has a price, customers booking online can pay it right away through Stripe; anyone who would rather pay on site books without payment. - Answers when the office is only staffed in the morning. Around the clock, in German, with your business's name. The AI phone assistant asks what's broken, takes the address, checks free slots and writes the site visit in. On a burst pipe it takes the message and flags it as urgent. - Confirms on WhatsApp what was agreed on the phone. As soon as the assistant has booked, the customer gets a WhatsApp with the job, date and time. The day before, the reminder follows with the fitter's name, so someone opens the door at eight. From your number, in your words, without you typing. - It only books what fits into the round. The assistant sees fitters, vans, the duration of every job and the buffer for travel time. A two-hour repair it only offers where two hours are free. If a caller asks for a particular fitter, it tries to book exactly that person. - Every call in the app. After every call the summary sits in the app: outcome, duration, call-back request. Callbacks land in their own list. The web app shows the same picture everywhere; apps for iPhone and Android and a smartwatch app are coming soon. ## Common questions **When does the assistant answer, and when does the office?** You set it: always, only when nobody picks up, or outside office hours. So in the morning it rings at your office first, and in the afternoon the AI phone assistant takes over for your trade business. Your phone number stays as it is, you only set up call forwarding. **What happens when someone calls about a burst pipe?** It takes the message, asks for the address and a callback number and flags the call as urgent so you see it in the app straight away. Nobody gets sent out: whether and who drives out today is your decision. The assistant never dispatches a fitter. **How does it know whether a fitter is free on Thursday at eight?** It looks into your real job calendar while the call is still going. Fitters, rotas, the duration of every job and the travel-time buffer are stored, and the free slots follow from them. It only offers what really fits and writes the appointment straight in. **Does the AI phone assistant quote prices for trade jobs?** If you want it to. For the site visit with a quote or the maintenance visit it quotes the price you have stored. On repairs whose scope only becomes clear on site, it says it depends on the work involved. Whatever you don't store, it doesn't say. **Can I tell it we're on a building site all next week?** Yes. Short-term notices such as "no site visits next week" or "Friday only until 2 pm" go into the app. The assistant mentions them during the call and removes them on the date by itself. Callers then get an appointment after that. **What does it cost for my business?** The AI phone assistant is part of Pro Voice, with a German phone number and 200 call minutes a month. Every further minute costs €0.25, and you see the usage in the app. No setup fee, cancel monthly. The booking page and job calendar stay free on the Free plan. **Is there a free AI phone assistant?** A permanently free one hardly exists, because the phone number and the call minutes cost the provider money. What does exist is a free start: at terminio.ai you begin on Free without payment details, with a booking page, a calendar and the app. The AI phone assistant for trades comes with Pro Voice, with no setup fee and no minimum term, cancel monthly. **What can an AI phone assistant do?** It answers while you're up a ladder, greets callers with the name of your business and deals with the request: it asks what's broken and takes the address, checks free slots in your calendar, books, moves and cancels. It knows how long a site visit takes and only offers gaps that fit. Anything it shouldn't handle it forwards to you or takes down as a callback with name, number and reason. After every call there is a summary in the app. --- terminio.ai is online appointment booking for small businesses with WhatsApp reminders and an AI phone assistant, from €0 a month. Database in the EU (Frankfurt); some service providers, for example for telephony and voice AI, also in the USA under standard contractual clauses. Provider: terminio.ai UG (haftungsbeschränkt), Richard-Goldberg-Str. 15B, 02779 Großschönau, Germany, commercial register Amtsgericht Dresden HRB 48484, represented by Antonia Müller. Contact: legal@terminio.ai. [Legal notice](https://terminio.ai/legal/imprint) · [Privacy](https://terminio.ai/legal/privacy)