# WhatsApp reminders for trades Source: https://terminio.ai/en/branchen/trades/whatsapp-reminders WhatsApp appointment reminders for trades: a confirmation on every booking, a reminder the day before so someone opens the door. No cost per message. A confirmation at booking, a reminder the day before with the time and the fitter's name. From your number. ## Confirms. Reminds. Door opens. - Every booking triggers the confirmation. Whether through your booking page, the phone assistant or entered by the office: as soon as the appointment is in the job calendar, the customer gets a WhatsApp with the job, date and time. No app, no account, simply in the chat. - Reminded. And paid up front if they like. The reminder arrives on WhatsApp from your number. If a service has a price, customers can also pay it right at booking through Stripe; anyone who would rather pay on site books without payment. - Booked on the phone, confirmed on WhatsApp. When the AI phone assistant takes a call while you're up a ladder and writes the site visit in, the confirmation goes out exactly as with any other booking. The reminders run along with it. The customer notices no difference. - Time, fitter's name, please be at home. A week before, 24 hours before, 2 hours before or your own timing, each with its own text. Name, date, time and job terminio fills in, the note that someone needs to be at home you write once. From your number, no cost per message. - The status sits on the job. Sent, scheduled, failed: in the calendar you see on every appointment whether the reminders went out. Each fitter sees their own jobs, the office sees the week. Whoever can't make it writes back, straight into your WhatsApp chat, and the van goes somewhere else. - Status on the appointment, on every device. Sent, scheduled, failed: the status of every reminder sits right on the appointment in the web app. Apps for iPhone and Android and a smartwatch app are coming soon. ## Common questions **Does the message come from my number or from terminio?** From yours. You connect your WhatsApp by QR code in the app, and your number stays your number. The WhatsApp appointment reminder comes from your business, and replies land in your chat. Whoever can't make it simply writes back, and you see it before the van sets off. Technically this is a linked device, not the official WhatsApp Business Platform; WhatsApp can restrict or ban numbers that send automated messages. **Can the reminder say which fitter is coming?** Yes. You write the text yourself, the way you speak. Name, date, time and job are filled in by terminio as building blocks, and the note about who will ring the bell and that someone needs to be at home you add once. While writing you see the message exactly as it arrives. **How long before the job does the message go out?** You decide: a week before, 24 hours before, 2 hours before or your own timing. Every reminder can be switched on and off on its own, each with its own text. The confirmation goes out right after booking, whether online, via the phone assistant or entered by the office. **What does it cost for my business?** WhatsApp appointment reminders for trades come with five messages a month on the Free plan and unlimited on Pro. There is no cost per message, no SMS fees and no credit to top up. Pro has a seven-day free trial and can be cancelled monthly. **Can I see in the van whether the reminder really went out?** Yes. The calendar shows the status on every job: sent, scheduled or failed, on your phone just as in the office. No checking, no writing again. **Does the office have to trigger every message itself?** No. Set it up once, and it runs: connect WhatsApp, set the sequence, send a test message. From then on terminio writes on every booking, even when the office is only staffed in the morning. Nobody types a single message, and no site visit goes out without a reminder. --- terminio.ai is online appointment booking for small businesses with WhatsApp reminders and an AI phone assistant, from €0 a month. Database in the EU (Frankfurt); some service providers, for example for telephony and voice AI, also in the USA under standard contractual clauses. Provider: terminio.ai UG (haftungsbeschränkt), Richard-Goldberg-Str. 15B, 02779 Großschönau, Germany, commercial register Amtsgericht Dresden HRB 48484, represented by Antonia Müller. Contact: legal@terminio.ai. [Legal notice](https://terminio.ai/legal/imprint) · [Privacy](https://terminio.ai/legal/privacy)