# Online booking for veterinary practices

Source: https://terminio.ai/en/branchen/veterinary-practices

Online booking, WhatsApp reminders and a phone assistant that answers while a nervous dog is on the table. For veterinary practices, set up in ten minutes.

Book, get paid, remind, answer. While you're at the treatment table. Web, app and smartwatch.

## For you. And for your owners.

- Your page. Open around the clock. Owners book in the evening, on Sundays, from the dog park: pick a vaccination or a check-up, pick a vet, pick a time, enter the animal's name and species, done. No account, no holding at eight in the morning. In your design, with your logo.
- Consultations paid up front. If you want. Per service you decide: deposit, full price or pay at the desk. Neutering advice or the annual check-up is paid online in advance, by card, Apple Pay or Google Pay. Nothing on the open consultation. Secure through Stripe.
- No call gets lost any more. The AI assistant answers while you're holding on to a cat: around the clock, in German. It asks about the animal and the reason, names free slots, books, takes messages and summarises every call in the app. It never judges a medical case; anything urgent goes straight through to the practice or the emergency service.
- Reminds before anyone forgets. Confirmation on every booking, a reminder the day before, from your number, in your words: bring the vaccination record, cat in the carrier. Whoever cancels frees the slot, and another patient gets it. Annual booster due? The recall goes out as a WhatsApp instead of a postcard nobody reads.
- One calendar for the whole practice. Several vets, their own hours, services: terminio works the free slots out from them. Owners book the vet Luna already knows, and the locum when she's on holiday. Contacts, statistics and reports included.
- At reception, as an app, on the wrist. Web app at the front desk, app for iPhone and Android, smartwatch for the next patient without hunting for the phone with gloves on. One account, the same picture everywhere. Hosted in the EU.

## Common questions

**What does the phone assistant do in an emergency?** It does not judge and it does not treat. If a call sounds urgent, say a dog that has eaten something or a cat that won't get up, it stops booking and puts the caller through to the practice straight away or gives the emergency number, whichever you have set. Whether a case can wait is still the vet's call, never the assistant's.

**Is the animal on the booking?** Yes. Owners enter the animal's name and species when they book, and on the phone the assistant asks for them. The calendar then reads "Nina Hartmann · Luna, cat", and you know who's about to come through the door before the appointment.

**How do I bring owners back for the annual vaccination?** Through the recall. When the booster is due, a WhatsApp goes out, from your number, with your booking link. The owner taps once and has the appointment, without anyone at reception ringing round or writing postcards.

**Can owners choose a particular vet?** Yes. Every vet in the practice has their own calendar and their own hours. Owners choose who they want when they book, and the phone assistant remembers the request too.

**Does terminio.ai replace my practice management software?** No. Billing, findings and patient records stay in your practice software. terminio.ai handles appointments, reminders and the phone, and runs alongside it, like a second screen at the front desk.

**Do my owners need an app or an account?** No. They open your link, pick a service and a time and enter their name, mobile number and their animal. The booking page asks for nothing else.

**Does every WhatsApp reminder cost extra?** No. The Free plan includes five reminders a month, from Pro they are unlimited. There is no cost per message.


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terminio.ai is online appointment booking for small businesses with WhatsApp reminders and an AI phone assistant, from €0 a month, hosted in the EU. Provider: terminio.ai UG (haftungsbeschränkt), Großschönau, Saxony, Germany.