# AI phone assistant for veterinary practices Source: https://terminio.ai/en/branchen/veterinary-practices/ai-phone-assistant AI phone assistant for veterinary practices: answers with a dog on the table, books vaccinations and check-ups into your calendar. German number, 200 minutes included. Answers while you're holding a cat: books vaccinations and check-ups, puts anything urgent straight through. An AI phone assistant for veterinary practices answers calls while there's a dog on the table: it asks about the animal and the reason, puts emergencies straight through, checks free slots live and books straight into your calendar. At terminio.ai it is part of Pro Voice, with a German phone number and 200 call minutes, no setup fee, set up in about ten minutes. ## It rings. The rest takes care of itself. - Book online or ring. One practice calendar. Owners who prefer typing book on your page in the evening: vaccination or check-up, vet, time, name and species, done. Owners who prefer ringing get the same free slots from the assistant. Both land in the same practice calendar, no account, no holding at eight. - Prices on the phone. Payment at booking. If someone asks for a price, the assistant tells them, if you allow it, or says it depends on the work. If a service has a price, customers booking online can pay it right away through Stripe; anyone who would rather pay on site books without payment. - Answers while you're holding on to a dog. Around the clock, in German. It asks about the animal and the reason, checks your calendar and books only what is really free. It never judges a medical case. Anything urgent goes straight through to the practice or the emergency service. - Booked on the phone, confirmed on WhatsApp. Whatever the assistant books, terminio confirms on WhatsApp straight away, from your number, in your words: bring the vaccination record, cat in the carrier. The reminder follows the day before. Whoever can't make it writes back, and the slot is freed for the next patient. - With Dr Lehmann or with the locum? The assistant asks which vet the owner wants and books exactly her, within her own hours. If the vet Luna already knows is on holiday, it offers the locum's free slots instead. Every vet sees their own calendar, reception sees all of them. - Every call in the app. After every call the summary sits in the app: outcome, duration, call-back request. Callbacks land in their own list. The web app shows the same picture everywhere; apps for iPhone and Android and a smartwatch app are coming soon. ## Common questions **When does the AI phone assistant answer, and when does reception?** You decide. Either the desk rings first and the AI phone assistant takes over when nobody picks up, because a dog is on the table. Or it answers outside surgery hours, in the evening and at weekends. Or always. You set the call forwarding with a key sequence or with your phone provider, and your practice number doesn't change. **What does the assistant say when an owner wants advice on the phone?** Nothing medical. Whether Bruno's hind leg can wait until tomorrow is not the assistant's call. If a call sounds urgent, it stops booking and puts the caller through to the practice straight away or gives the emergency number, whichever you have set. Otherwise it takes name, number and request for a call back. **Does the AI phone assistant ask about the animal?** Yes. It asks about the animal and the reason for the visit, just as your booking page asks for name and species. The calendar then reads Nina Hartmann, Luna, cat, vaccination, and you know who's about to come through the door. For a vaccination it asks whether it's the first one or a booster. **Can the assistant move or cancel appointments?** Yes. Changes and cancellations it handles directly in the practice calendar, just like new bookings. The freed slot is available again straight away, online and on the phone, and the owner gets the new time confirmed on WhatsApp. **What happens when everyone rings at eight in the morning?** The assistant answers, even when nobody at the desk can. It offers only slots that are really free in the practice calendar and books them with name and species. If everything is full, the phone assistant notes the request on the waiting list, if you have enabled that, and you call back as soon as a slot opens up. **What does the AI phone assistant cost for my veterinary practice?** The AI phone assistant is part of Pro Voice, with a German phone number and 200 call minutes a month, every further minute 0.25 euros. You see the usage in the app under Phone. Pro Voice starts without a trial, because the number and the minutes are ready straight away, and can be cancelled monthly. **Is there a free AI phone assistant?** A permanently free one hardly exists, because the phone number and the call minutes cost the provider money. What does exist is a free start: at terminio.ai you begin on Free without payment details, with a booking page, a calendar and the app. The AI phone assistant for veterinary practices comes with Pro Voice, with no setup fee and no minimum term, cancel monthly. **What can an AI phone assistant do?** It answers while there's a dog on the table, greets callers with the name of your business and deals with the request: it asks about the animal and the reason, puts emergencies straight through, checks free slots in your calendar, books, moves and cancels. It knows how long a vaccination takes and only offers gaps that fit. Anything it shouldn't handle it forwards to you or takes down as a callback with name, number and reason. After every call there is a summary in the app. --- terminio.ai is online appointment booking for small businesses with WhatsApp reminders and an AI phone assistant, from €0 a month. Database in the EU (Frankfurt); some service providers, for example for telephony and voice AI, also in the USA under standard contractual clauses. Provider: terminio.ai UG (haftungsbeschränkt), Richard-Goldberg-Str. 15B, 02779 Großschönau, Germany, commercial register Amtsgericht Dresden HRB 48484, represented by Antonia Müller. Contact: legal@terminio.ai. [Legal notice](https://terminio.ai/legal/imprint) · [Privacy](https://terminio.ai/legal/privacy)