# Alternative to the Doctolib phone assistant (Doctolib)

Source: https://terminio.ai/en/vergleich/doctolib-telefonassistent-alternative

What Doctolib's AI phone assistant costs, what it does and when terminio.ai is the better choice: package, price per practitioner, prerequisites, limits, with sources.

As of September 2026 · Sources: Doctolib's website and help centre, third-party sources (medizinio.de)

## Verdict

- Doctolib fits if … your practice runs on Doctolib anyway, the assistant should recognise existing patients and file prescription requests into the practice software, and the Patientenmanagement package adds up for you.
- terminio.ai fits if … you mainly hand out appointments, need no practice software, want no annual term, and the assistant should book into the same calendar as your online bookings.
- The biggest difference A module of the practice software versus a package of its own. According to third-party sources from €229 per practitioner on an annual term, versus €129.99 a month for the whole practice, cancel monthly.

## Prices

- terminio.ai: €129.99 a month for the whole practice · number and 200 minutes included · then €0.25 per minute · cancel monthly
- Doctolib: from about €229 per practitioner a month in the Patientenmanagement package · no list prices, third-party sources · annual term · setup fee per third-party sources

## Honestly

Doctolib:
- Recognises existing patients and works with the patient record, because it sits inside the practice software.
- Takes prescription and referral requests and files them where the team handles them.
- Practice management, the Doctolib directory and the phone from one vendor, data centres in Germany and France.

terminio.ai:
- One price for the whole practice, not per practitioner; cancel monthly, no setup fee.
- Number and 200 minutes are in the price; Doctolib's website says nothing about either.
- Set up yourself in ten minutes: forward calls, choose a greeting, make a test call. Books into the same calendar as the booking page and WhatsApp.

## Switching

1. Set up services and hours Tap your kind of practice, check the services and their durations, set your hours. From then on the assistant knows only what you entered and says nothing else.
2. Number and forwarding terminio gives you a German phone number. You forward: always, only when nobody picks up, or outside hours. Your practice number stays.
3. Greeting, voice, test call Write the greeting, choose a voice, call yourself. Doctolib runs in parallel until its term ends; in terminio you block what it hands out.

## Common questions

**What does Doctolib's AI phone assistant cost?** Doctolib publishes no list prices. According to third-party sources (medizinio.de, 2026) the assistant is part of the Patientenmanagement package at €229 per practitioner a month on an annual term; the cheaper Light package does not include it. The same sources cite setup and data migration on top. Exact figures are only available on request. terminio Pro Voice costs €129.99 a month for the whole practice, cancel monthly.

**Can I use the Doctolib phone assistant without Doctolib?** No. It is a module of Doctolib's practice software and books into its calendar; without the package there is no assistant. terminio.ai is a package of its own with a booking page, a calendar and the phone assistant, without practice management.

**Does the terminio assistant recognise my patients?** It asks for a name and mobile number and books with those; it has no patient record. Doctolib's assistant recognises existing patients according to the help centre, because it sits inside the practice software. If you need the record on the phone, you are better off there.

**Does terminio take prescription requests?** As a callback note: name, number, request, in the app. It cannot issue prescriptions or file them into a practice management system. It gives no medical advice and hands anything urgent to the practice.

**Are a number and minutes included with Doctolib?** Doctolib's website says nothing public about either, which is why our table shows a question mark. terminio Pro Voice includes a German phone number and 200 call minutes; every further minute costs €0.25.

**Can I run both in parallel?** Yes, until the end of the Doctolib term for example. You forward the practice number to terminio and block there the times Doctolib hands out. Two assistants on one number do not work; you decide which one answers.


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terminio.ai is online appointment booking for small businesses with WhatsApp reminders and an AI phone assistant, from €0 a month, hosted in the EU. Provider: terminio.ai UG (haftungsbeschränkt), Großschönau, Saxony, Germany.