# Alternative to VITAS (VITAS)

Source: https://terminio.ai/en/vergleich/vitas-alternative

VITAS phone assistant or terminio.ai? Conversations against minutes, net prices against a final price, practice against business: the two AI phone assistants compared honestly, with sources.

As of September 2026 · Sources: VITAS's website and pricing page (telefonassistent.de), third-party sources (telefon.services)

## Verdict

- VITAS fits if … you run a practice, a medical centre or a clinic, want prescription requests, sick notes and referrals captured in structured form, have many short calls and need ISO 27001 and C5 on paper.
- terminio.ai fits if … your calls are appointment requests and the assistant should book into the same calendar as your booking page, with a WhatsApp confirmation afterwards, at a final price that is on the pricing page.
- The biggest difference Per conversation against per minute, net against final price. VITAS Basic: €98 net with 500 conversations; terminio Pro Voice: €129.99 with number, 200 minutes, calendar, booking page and WhatsApp.

## Prices

- terminio.ai: €129.99 a month · number and 200 minutes included · then €0.25 per minute · booking page, calendar and WhatsApp in the plan · cancel monthly
- VITAS: €40 – €245 net a month · Flex €40 plus €0.28 per conversation · Basic €98 with 500 conversations · Plus €245 with 1,500 · beyond that €0.25 per conversation · multilingual €99 extra · about 18 % less on annual billing · 30-day free trial

## Honestly

VITAS:
- Built for practices: prescription requests, sick notes and referrals are captured in structured form and presented to the team.
- 500 conversations on Basic, 1,500 on Plus: with many short calls you pay less per call. 30-day free trial without payment details.
- Own infrastructure in Germany without US third parties, ISO 27001 certified and C5 attested.

terminio.ai:
- Books live into its own calendar, the same one as the booking page and the team, with a duration per service and the requested person; no connected calendar needed.
- The price is a final price with number and 200 minutes; no net figure, no add-on module for the booking page or WhatsApp.
- Written for all 26 trades, from the salon to the practice; cancel monthly, set up in ten minutes.

## Switching

1. Set up services and hours Tap your kind of practice, check the services and their durations, set hours per practitioner. The assistant books only what is really free in the calendar and says only what you entered.
2. Number and forwarding terminio gives you a German phone number. You forward: always, only when nobody picks up, or outside hours. Your practice number stays; the VITAS forwarding you remove.
3. Greeting, voice, test call Write the greeting, choose a voice, call yourself. Until the VITAS term ends both run in parallel; one number only goes to one assistant, and you decide which.

## Common questions

**What does VITAS cost?** According to its pricing page in September 2026, net per month: Flex €40 plus €0.28 per conversation, Basic €98 with 500 conversations, Plus €245 with 1,500, beyond that €0.25 per conversation. Multilingual costs €99 a month extra, annual billing gives about 18 % off, and you can try for 30 days without payment details. Whether a phone number is included, the pricing page does not say.

**Is VITAS cheaper than terminio.ai?** Basic yes: €98 net, about €116.62 gross, against €129.99. In return terminio's price includes the number, booking page, calendar, WhatsApp reminders and team, and the assistant books into exactly that calendar. At VITAS multilingual adds €99; at terminio the assistant speaks German. Compare what you actually need.

**Conversations or minutes: which is better for me?** Per conversation is cheaper if your calls are short and many; per minute if they are few and longer. An appointment call takes about two and a half minutes: 200 terminio minutes are about 80 calls, 500 VITAS conversations are 500 calls however long. Count your calls for a week and you will know.

**Does VITAS book appointments straight into the calendar?** According to the website, with a connected calendar yes; otherwise the assistant captures the appointment request in structured form and the team enters it. terminio.ai has the calendar itself and books during the call, with a duration per service and hours per practitioner; the booking page shows the same free slots.

**Where is call data stored at VITAS?** According to the website on its own infrastructure in Germany without US third parties, ISO 27001 certified and C5 attested. terminio.ai is hosted in the EU and stores name, mobile number and appointment.

**Does terminio take prescription requests and sick notes?** As a callback note with name, number and request in the app; there is no structured capture with fields for medication or sick leave as at VITAS. If you want to hand the prescription line to the AI, VITAS or Ordicall are the better fit; if you hand out appointments, terminio is.


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terminio.ai is online appointment booking for small businesses with WhatsApp reminders and an AI phone assistant, from €0 a month, hosted in the EU. Provider: terminio.ai UG (haftungsbeschränkt), Großschönau, Saxony, Germany.