GlossaryThe terms.
Made plain.
The words around appointment booking, reminders and the phone: one definition each, how it works, what to look for.
Images & videos on this site: AI-generated.
All termsFrom A
From A
to W.
Every entry opens with a definition that stands on its own, then explains what the term means for a business with appointments.
AI phone assistantWhat an AI phone assistant is, how it understands a caller and books appointments, and where its limits lie.Appointment reminderWhat an appointment reminder is, which channels exist, when it should arrive and what it has to contain.Appointment scheduling softwareA program that keeps the calendar, offers free slots online and reminds customers before they come.Booking depositWhat a booking deposit is, how much is usual, how it is collected and what happens when a customer cancels.Booking linkOne address for Google, Instagram, WhatsApp and the counter, behind which customers book their own slot.Booking pageYour customers see services, prices and free slots on one page and book there themselves.Buffer timeA few minutes after every appointment stay free, so one late start does not push the whole day back.Cancellation deadlineWhat a cancellation deadline is, which windows are common and how to show it so that it actually holds.Double bookingWhat double booking is, how it happens, what it costs and how one shared live calendar prevents it.No-showAn empty chair costs time, staff and revenue. Where no-shows come from and how you bring them down.No-show feeWhat a no-show fee is, when it holds up in Germany, and how to collect it without losing customers.Online appointment bookingCustomers pick a service, a person and a time on your page and book it themselves, even at night.Phone answering serviceWhat a phone answering service is, how call forwarding works, what it costs and where its limits are.VoicebotWhat a voicebot does on the phone, how it differs from a phone menu and an AI assistant, and where it stops.WaitlistWhoever is waiting for a taken slot gets the gap the moment someone cancels, so your day stays full.WhatsApp appointment reminderWhat a WhatsApp appointment reminder is, how it is sent, what it does for you and what the GDPR requires.
