AI phone assistant for medical practicesEveryone rings.
Someone answers.
Answers while there's a queue at the desk: books consultations and check-ups, takes prescription requests.
Images & videos on this site: AI-generated.
An AI phone assistant for medical practices answers calls while there's a queue at the desk: it asks consultation, check-up or prescription, checks free slots live and books straight into your calendar. At terminio.ai it is part of Pro Voice, with a German phone number and 200 call minutes, no setup fee, set up in about ten minutes.
Four jobs.
One front desk.
Book
Get paid
Remind
Phone
A call mid-consultation? Sure.
Appointment booked? Check.
WhatsApp confirmation? Also check.
Your front desk, even when everyone rings at eight
The assistant answers while there's a queue at the desk, asks whether it's a consultation or a check-up, checks free slots and writes the booking straight into your calendar. Prescription requests it takes down as a message. It gives no medical advice, and anyone who needs urgent help is put through to the practice straight away. German phone number included.
In the consulting room.
At reception.
Soon on the wrist.
Web app at the front desk; apps for phone and watch are coming soon. One account for the whole practice, every doctor with their own hours.
One call. And everything that follows.
Book online or ring. Same calendar.
Patients who prefer typing book on your page in the evening: consultation or check-up, doctor, time, done. Patients who prefer ringing get the same free slots from the assistant. Both land in the same practice calendar, no account, no holding at eight.
Prices on the phone. Payment at booking.
If someone asks for a price, the assistant tells them, if you allow it, or says it depends on the work. If a service has a price, customers booking online can pay it right away through Stripe; anyone who would rather pay on site books without payment.
Answers while reception is doing three things at once.
Around the clock, in German, with your greeting. It asks whether it's a consultation or a check-up, checks your calendar and books only what is really free. Prescription requests it takes as a message. No medical advice; anything urgent goes straight through to the practice.
Booked on the phone, confirmed on WhatsApp.
Whatever the assistant books, terminio confirms on WhatsApp straight away, from your number, in your words. The reminder follows the day before, like on any other booking. Whoever can't make it writes back, and the slot is freed for the next patient.
With Dr Sommer or with Dr Yilmaz?
The assistant asks who the caller wants to see and books that doctor, within their own hours. If the GP is on holiday, it offers the locum's free slots instead. Every doctor sees their own calendar, reception sees all of them.
Every call in the app.
After every call the summary sits in the app: outcome, duration, call-back request. Callbacks land in their own list. The web app shows the same picture everywhere; apps for iPhone and Android and a smartwatch app are coming soon.
What practices ask
about the phone assistant.
You decide. Either the desk rings first and the AI phone assistant takes over when nobody picks up. Or it answers outside surgery hours, in the evening and at weekends. Or always. You set the call forwarding with a key sequence or with your phone provider, and your practice number stays as it is.
More for
your practice.
The booking page and the WhatsApp reminders for medical practices, and three industries where the phone gets in the way just as much.
In consultation.
Still reachable.
Set up in ten minutes. Start free.