AI phone assistant for veterinary practicesCat in the box.
Phone rings.
Someone answers.
Answers while you're holding a cat: books vaccinations and check-ups, puts anything urgent straight through.
Images & videos on this site: AI-generated.
An AI phone assistant for veterinary practices answers calls while there's a dog on the table: it asks about the animal and the reason, puts emergencies straight through, checks free slots live and books straight into your calendar. At terminio.ai it is part of Pro Voice, with a German phone number and 200 call minutes, no setup fee, set up in about ten minutes.
Four jobs.
One practice.
Book
Get paid
Remind
Phone
A call at the table? Sure.
Appointment booked? Check.
WhatsApp confirmation? Also check.
Your front desk, even when everyone rings at eight in the morning
The assistant answers while a nervous dog is on the table, asks about the animal and the reason for the visit, checks free slots and writes the booking straight into your calendar with name and species. It never judges a medical case. If a call sounds urgent, it stops booking and puts the caller through to the practice or the emergency service straight away. German phone number included.
At the table.
At reception.
Soon on the wrist.
Web app at the front desk; apps for phone and watch are coming soon. One account for the whole practice, every vet with their own hours.
It rings. The rest takes care of itself.
Book online or ring. One practice calendar.
Owners who prefer typing book on your page in the evening: vaccination or check-up, vet, time, name and species, done. Owners who prefer ringing get the same free slots from the assistant. Both land in the same practice calendar, no account, no holding at eight.
Prices on the phone. Payment at booking.
If someone asks for a price, the assistant tells them, if you allow it, or says it depends on the work. If a service has a price, customers booking online can pay it right away through Stripe; anyone who would rather pay on site books without payment.
Answers while you're holding on to a dog.
Around the clock, in German. It asks about the animal and the reason, checks your calendar and books only what is really free. It never judges a medical case. Anything urgent goes straight through to the practice or the emergency service.
Booked on the phone, confirmed on WhatsApp.
Whatever the assistant books, terminio confirms on WhatsApp straight away, from your number, in your words: bring the vaccination record, cat in the carrier. The reminder follows the day before. Whoever can't make it writes back, and the slot is freed for the next patient.
With Dr Lehmann or with the locum?
The assistant asks which vet the owner wants and books exactly her, within her own hours. If the vet Luna already knows is on holiday, it offers the locum's free slots instead. Every vet sees their own calendar, reception sees all of them.
Every call in the app.
After every call the summary sits in the app: outcome, duration, call-back request. Callbacks land in their own list. The web app shows the same picture everywhere; apps for iPhone and Android and a smartwatch app are coming soon.
What veterinary practices ask
about the phone assistant.
You decide. Either the desk rings first and the AI phone assistant takes over when nobody picks up, because a dog is on the table. Or it answers outside surgery hours, in the evening and at weekends. Or always. You set the call forwarding with a key sequence or with your phone provider, and your practice number doesn't change.
More for
your practice.
The booking page and the WhatsApp reminders for veterinary practices, and three industries where the phone gets in the way just as much.
At the table.
Still reachable.
Set up in ten minutes. Start free.