Alternative to VITASConversations.
Or minutes.
VITAS bills per conversation, from €40 net plus €0.28 per conversation, with a practice focus. terminio Pro Voice bills in minutes: €129.99 with number, 200 minutes, booking page and WhatsApp.
As of September 2026 · Sources: VITAS's website and pricing page (telefonassistent.de), third-party sources (telefon.services)
Images & videos on this site: AI-generated.
VITAS
In short
In 30 seconds.
VITAS fits if …
you run a practice, a medical centre or a clinic, want prescription requests, sick notes and referrals captured in structured form, have many short calls and need ISO 27001 and C5 on paper.
terminio.ai fits if …
your calls are appointment requests and the assistant should book into the same calendar as your booking page, with a WhatsApp confirmation afterwards, at a final price that is on the pricing page.
The biggest difference
Per conversation against per minute, net against final price. VITAS Basic: €98 net with 500 conversations; terminio Pro Voice: €129.99 with number, 200 minutes, calendar, booking page and WhatsApp.
Features
Point by point.
Eleven rows that count for a phone assistant: does it book, is the number included, how much talk is included, what does it need around it. Whatever VITAS does not say publicly stays a question mark and never counts as a no.
Feature
terminio.aiAI phone assistant in Pro Voice and Pro Voice Flex
VITASPhone assistant billed per conversation
Books appointments straight into the calendar
Live into the terminio calendar
With a connected calendar; otherwise the request is captured
German phone number included
?Assistant number; whether included not stated
Call minutes included in the price
200 a month
Conversations instead of minutes: 500 on Basic, 1,500 on Plus
Usable without the provider's practice-software package
Booking page is in the plan
Calendar sits elsewhere
Connects to a practice management system
Calendar systems; no PMS named
Recognises existing patients on the call
Asks for name and mobile number
?
Takes prescription requests
As a callback note with name and request
Captured in structured form
For every trade, not only practices
25 trades
Focus on practices, medical centres, clinics
Cancel monthly, no setup fee
Monthly net tariff; annual and multi-year packages cheaper; setup not stated
Call data in the EU
Germany, no US third parties, ISO 27001, C5
Set up yourself in minutes
Set call forwarding, choose a greeting
About 60 minutes per website
Price
Pro Voice €129.99 a month · number and 200 minutes included · then €0.25 per minute. Or Pro Voice Flex: €25 a month for the number, €0.45 per minute
Net: Flex €40 plus €0.28 per conversation · Basic €98 with 500 · Plus €245 with 1,500 conversations
Points
9of 11
6.5of 11
Included Partly or with limits Not included? No public information
As of September 2026, based on public information on the providers’ websites. No guarantee. Brands belong to their owners.
Prices
What a year costs.
terminio.ai€129.99a month · number and 200 minutes included · then €0.25 per minute · booking page, calendar and WhatsApp in the plan · cancel monthly
VITAS€40 – €245 neta month · Flex €40 plus €0.28 per conversation · Basic €98 with 500 conversations · Plus €245 with 1,500 · beyond that €0.25 per conversation · multilingual €99 extra · about 18 % less on annual billing · 30-day free trial
Example: twelve months, terminio Pro Voice against VITAS Basic€1,559.88 against €1,176 net, about €1,399 gross
HonestlyWhere VITAS is stronger.
Where VITAS is stronger.
Where terminio is.
VITAS
- Built for practices: prescription requests, sick notes and referrals are captured in structured form and presented to the team.
- 500 conversations on Basic, 1,500 on Plus: with many short calls you pay less per call. 30-day free trial without payment details.
- Own infrastructure in Germany without US third parties, ISO 27001 certified and C5 attested.
terminio.ai
- Books live into its own calendar, the same one as the booking page and the team, with a duration per service and the requested person; no connected calendar needed.
- The price is a final price with number and 200 minutes; no net figure, no add-on module for the booking page or WhatsApp.
- Written for all 26 trades, from the salon to the practice; cancel monthly, set up in ten minutes.
For whom
Typical in these practices.
VITAS addresses practices, medical centres and clinics. Wherever the call is an appointment, terminio.ai has a page of its own about the phone assistant for every kind of practice.
SwitchingFrom VITAS to terminio
From VITAS to terminio
in three steps.
- 01
Set up services and hours
Tap your kind of practice, check the services and their durations, set hours per practitioner. The assistant books only what is really free in the calendar and says only what you entered.
- 02
Number and forwarding
terminio gives you a German phone number. You forward: always, only when nobody picks up, or outside hours. Your practice number stays; the VITAS forwarding you remove.
- 03
Greeting, voice, test call
Write the greeting, choose a voice, call yourself. Until the VITAS term ends both run in parallel; one number only goes to one assistant, and you decide which.
Frequent questionsWhat gets asked
What gets asked
before switching.
According to its pricing page in September 2026, net per month: Flex €40 plus €0.28 per conversation, Basic €98 with 500 conversations, Plus €245 with 1,500, beyond that €0.25 per conversation. Multilingual costs €99 a month extra, annual billing gives about 18 % off, and you can try for 30 days without payment details. Whether a phone number is included, the pricing page does not say.
Answers.
Books into your calendar.
Number and 200 minutes in Pro Voice, booking page and WhatsApp included.